FAQ

FAQ

You’ve got frequently asked questions. We’ve got answers.
How do I know if my registration went through successfully?

If your registration was successful, you will be directed to a new page that says “Registration Successful” at the top. It will have iPhone and Android App Store buttons that link to the hiitide app. You will also receive a confirmation email.

 

What happens after I sign-up?  

After check out, you’ll download the hiitide app onto your mobile device, and sign in using the email and password you typed above.

 

Is the hiitide app accessible on a computer? What about a tablet?

hiitide is a mobile app that is built to work on a mobile device like a cell phone or a tablet, where it can be conveniently accessed anywhere, anytime.

 

When does my free trial start? What do I receive during the trial?

Your free trial starts immediately after you have completed checkout. The free trial gives you access to the full hiitide experience: expert coaches, personalized workouts, recipes, team challenges, and more.

 

I forgot my password, what should I do?

Open up the hiitide app and tap Forgot your Password? It will direct you to a page where you can type in your email, and you will be emailed a link for a password reset.

 

I can’t log in. It says user not found.

First, confirm that you registered successfully by checking to see if you received an email from us. If not, there is a chance you may have entered an incorrect email address. For assistance with this, please email Customer Service at team@hiitide.com.

 

What are the cancellation terms? Can I cancel prior to the free trial ending?

Click here to view our cancellation and refund policy. You may cancel your membership at any time, with no obligations or commitments. You will not be charged if you cancel within the free trial period. To cancel your membership, please email Customer Service at team@hiitide.com.

 

Does the membership auto-renew?

Your membership will auto-renew by charging the card you provide during sign-up. If you need to update your card, please email Customer Service at team@hiitide.com.

 

Didn’t see your question here?

If you need immediate assistance within business hours, please reach out to us via our Live Chat Support. You’ll see a blue/green shaped tear drop at the bottom right on your screen. Just tap/click that button, and we’ll answer! If outside of business hours, please email Customer Service at team@hiitide.com.