FAQ

Here’s a list of our most frequently asked questions. 

What does it mean to be a member of Living With Ashley?

Living With Ashley is an exclusive, digital platform designed for anyone looking to live a healthy lifestyle with the expert guidance and accountability of Ashley Walter. The membership exclusive access to Ashley’s meal plans, weekly menus, recipes, workouts, daily wellness tip and motivation, and accountability and guidance from Ashley on a daily basis.

Do I need equipment to join?

You choice! The app is designed to be mobile and all of your programs can be accessed on your device in any location, and you can do any of the workouts at home or in the gym.

How do I know if my registration went through successfully?

If your registration was successful, you will be directed to a new page that says “Registration Successful” at the top. It will have iPhone and Android App Store buttons that link to the hiitide app. You will also receive a confirmation email.

What happens after I sign-up?  How do I get to the LWA App?

After check out, you’ll download the hiitide app onto your mobile device, and sign in using the email and password you typed above. Once you sign-in, you’ll have access to the LWA private crew.

Is the hiitide app accessible on a computer? What about a tablet?

hiitide is a mobile app that is built to work on a mobile device like a cell phone or a tablet, where it can be conveniently accessed anywhere, anytime.

When does my free trial start? What do I receive during the trial?

Your free trial starts immediately after you have completed checkout. The free trial gives you access to the full hiitide experience: expert coaches, personalized workouts, recipes, team challenges, and more.

I forgot my password, what should I do?

Open up the hiitide app and tap “Forgot your Password?” It will direct you to a page where you can type in your email, and you will be emailed a link for a password reset.

I can’t log in. It says user not found.

First, confirm that you registered successfully by checking to see if you received an email from us. If not, there is a chance you may have entered an incorrect email address. For assistance with this, please email Customer Service at team@hiitide.com.

What are the cancellation terms? Can I cancel prior to the free trial ending?

You may cancel your membership at any time, with no obligations or commitments. You will not be charged if you cancel within the free trial period. To cancel your membership, please email Customer Service at team@hiitide.com.

Does the membership auto-renew?

Your membership will auto-renew by charging the card you provide during sign-up. If you need to update your card, you can do so within the app by navigating to settings in the top left hamburger menu. If you need assistance, call us at ‪(202) 900-9778‬ or email us at team@hiitide.com.

Didn’t see your question here?

If you need immediate assistance within business hours, please reach out to us via our Live Chat Support. You’ll see a blue/green shaped tear drop at the bottom right on your screen. Just tap/click that button, and we’ll answer! If outside of business hours, please email Customer Service at team@hiitide.com.