Here’s a list of our most frequently asked questions.
What do you receive as a part of the Book Club with the Gottman's?
The book club content includes a guided experience via Eight Dates (by John & Julie Gottman) in Eight weeks! There's a ton of curated content that goes with each weekly theme/date like:
+ Affirmations, sentence stems, journaling prompts, articles, videos bonus content made by the authors John and Julie Gottman
+ Go on the dates together with Mark and Kylie, who will be doing bi-weekly video updates (2 dates at a time!)
+Exercises to do on the dates
+ Live Q&A's with Mark Groves
+ A live interview with The Gottmans
+ An awesome + supportive Coach Jon
+ Videos and guidance from Mark
+ A super supportive community of down to earth people just like you!
It's a totally guided experience, rather than just assigning you pages to read! Plus, Mark Groves is there. What more can you ask for? ;)
Can I still join after the official Book Club start date of 8/19/19?
Yes! Yes! You can join the Create The Love Community anytime. If you choose to join during our first book club, anytime after 8/19/19, you will simply pick up right where we are, and you can navigate backwards into your calendar to see all the content, reading assignments, and more. The $28/month is a limited time offer, and the last date to get grandfathered into the $28 membership is August 25th (by EOD). The new membership price will be $47 for anyone who joins on the 26th or after.
Does the book Eight Dates come with the program, or does it need to be purchased separately?
The book does need to be purchased separately, click here to buy it via paperback or Kindle edition: https://amzn.to/314fLdi
What does it mean to be a member of the Create The Love Book Club?
The Create The Love Book Club is an exclusive, digital community-led by Mark Groves, in partnership with well-known relationship experts and authors. Mark and his team will lead you through discussions, you’ll enjoy interviews, Q&As, bonus content, and a ton of positive practices to help you create more love in your life. The Book Club is also a community of like-minded individuals on the same journey as you are, so you'll be able to join in discussions together and share your stories. You can also keep in contact with Mark and his team through the direct messaging feature.
How do I know if my registration went through successfully?
If your registration was successful, you will be directed to a new page that says “Registration Successful” at the top. It will have iPhone and Android App Store buttons that link to the hiitide app. You will also receive a confirmation email.
What happens after I sign-up? How do I get to the Create The Love App?
After check out, you’ll download the hiitide app onto your mobile device, and sign in using the email and password you typed above. Once you sign-in, you’ll have access to the private Create The Love community. iPhone: https://itunes.apple.com/us/app/hiitide/id1432825476?ls=1&mt=8 Android: https://play.google.com/store/apps/details?id=com.serensifi.hiitide
Can I update my payment information in the app?
Yes! You can update the card in your app by tapping the hamburger menu on the top left in your app, tapping Account Settings, then tapping Payment Options. If your payment fails and you receive an email, you must update it within one day to avoid being cancelled. If you miss the 24 hour deadline, simply call hiitide customer service at (202) 900-9778 or email us at firstname.lastname@example.org
Is the hiitide app accessible on a computer? What about a tablet?
hiitide is a mobile app that is built to work on a mobile device like a cell phone or a tablet, where it can be conveniently accessed anywhere, anytime.
I forgot my password, what should I do?
Open up the hiitide app and tap “Forgot your Password?” It will direct you to a page where you can type in your email, and you will be emailed a link for a password reset.
I can’t log in. It says user not found.
First, confirm that you registered successfully by checking to see if you received an email from us. If not, there is a chance you may have entered an incorrect email address. For assistance with this, please email Customer Service at email@example.com.
What are the cancellation terms?
You may cancel your membership at any time by emailing your request to Customer Service at firstname.lastname@example.org. Please be sure to include the full name and email address that the membership was created under. Your membership will be set to cancel at the end of the period you are paid up to. We do not offer refunds. See hiitide's Terms & Conditions for more info.
Does the membership auto-renew?
Your membership will auto-renew by charging the card you provide during sign-up. If you need to update your card, you can do so within the app by navigating to settings in the top left hamburger menu. If you need assistance, call us at (202) 900-9778 or email us at email@example.com.
Didn’t see your question here?
If you need immediate assistance within business hours, please reach out to us via our Live Chat Support. You’ll see a blue/green shaped tear drop at the bottom right on your screen. Just tap/click that button, and we’ll answer! If outside of business hours, please email Customer Service at firstname.lastname@example.org.